Privacy Policy

This Privacy Policy is intended to describe which, how and why your personal information is processed and used at primaryworks.co.uk.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page so that you may be aware of the information we collect and how we use it at all times.

Last updated: 24 August 2023

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Personal information:

The information we collect about you:

When you do business with us and/or register for our service we collect the following personal information from you:

  • Name
  • Email Address
  • Address
  • Telephone Number

Personal information of visitors is never collected without consent. Visitor enter the information into input forms such as those of contact form or suggest a product form. This information is never displayed on the website or shared.

How we will use the information about you:

We gather this information to allow us to process your registration, process any orders you may make, provide the services requested and to be able to contact you to support your use of the service. If you agree, we may also contact you about our other products and services we think may be of interest to you.¬†Emails you receive will be set via Amazon AWS SES – Amazon’s AWS Privacy Notice.

Links to external sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to any other websites in question.

Cookies

Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser.

We use cookies to process the shoping cart and keep you logged in to your account when navigating the website. Without them we can’t verify that you have purchased a product and therefore you wouldn’t be able to download it.

A cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will likely prevent you from taking full advantage of the website.

Access to your information and updating and correcting your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to info@primaryworks.co.uk. We may make a small charge for this service to cover our administrative costs.

We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided changes, for example if you change your name or email address you may do so from the My Account section.

Deleting your account

If you wish to delete your account, please contact us at info@primaryworks.co.uk using the email address associated. Please note, there is no way to stop the process once started. Once an account has been submitted for deletion it is no longer recoverable. We undertake to resolve these within 48 hours.

Online payments

Our online payments are made via Stripe or PayPal, both methods are fully secure and use an up to date SSL Certificate.

When making a purchase on our website you will be directed by either Stripe or Paypal to enter your credit/debit card information – they will process your transaction, we do not see or process your banking information. Both services are committed to supporting customers with all elements of compliance relating to accepting payments.

You may view Stripe’s Privacy Policy and PayPal’s Privacy Policy for further information.

What is SSL?

SSL stands for Secure Socket Layer. SSL Certificates provide authentication to a website’s identity, and encrypt the information visitors enter on that website. This keeps outsiders from seeing any sensitive information such as your name, address, password, or credit card number by encrypting the data being sent from your computer to either our web server, Stripe or Paypal.